FaQ's

Yes, there is a distinction. A brand-name medication is simply a medicine that has been created by a particular manufacturer. It’s their original work.

Generic medicines are analogues to brand-name medications. Generic medications have the same compositions as brand-name and the same active substance. They have the same therapeutic effect, but the cost is often lower.

It is possible for the packaging and appearance of generic remedies to differ if you have previously purchased brand-name products. This is perfectly acceptable. Don’t be afraid.

Generic products are not usually identical to brand-named ones. However, they have the same basic properties and composition. Each country has its own version of a medication. Our insulin products in Canada may be different to what you have purchased in Australia.

Insulin packaging from different manufacturers can also differ.

You can cancel an order within 24 hours of placing your first fill. Simply contact customer service to explain the situation.

It is impossible to cancel a refill order once it has been submitted. We ask that you notify us in advance of any changes or additions. Thank you for understanding!

To order medication not on our website, please call or text our customer service to discuss. We might be able talk to one the pharmacies that we work with to help you find the right medicine for you.

Our top priorities are your privacy and satisfaction with our services. Except for healthcare professionals who are responsible for filling your prescriptions, we do not share any personal, financial, or medical information about our clients.

Yes, you can combine multiple medications into one package. This is possible and can be done as quickly as you request.

If some products are out of stock, we might split your order. If the products you ordered are out of stock, we may split your order. In such cases, the remainder of your order will go to you as soon the medication becomes available again. The order will not be split without your permission.

Unfortunately, you cannot use your insurance to buy insulin and insulin-like medications on buyozempiconlineaustralia.com. Our team works hard to ensure that our prices are affordable and profitable for customers so you can save money each time you shop with us.

We are prohibited from accepting prescription medication returns under Australian law.